Logistics

Posted on: 12 June 2026

Dear members,

Please see below the agenda items that we are raising on behalf of members at the upcoming quarterly meeting with Uber Eats.

1. Earnings/Fuel costs support - members are reporting an increasing squeeze on earnings, especially with higher fuel costs - unlike Deliveroo Uber has not lifted its pay floor this year.
2. Background checks - increasing number of incorrect or expired links - we need a dedicated channel to raise these as customer support is constantly failing. Substitute Notifications - needs to clearly state that substitutes are being requested due to a driver failing an ID check, not for any other reason. It is appearing like a push for all drivers to have substitutes on their accounts or they will be deactivated.
3. Continued app issues resulting in offers being incorrect and lagging in future offers being sent - already flagged but an ongoing issue being raised by drivers daily.
4. Morrisons - employed staff to pick orders do not start in stores until 11am which is creating a backlog in orders that needs to be addressed.
5. Asda Direct vs Uber Orders - what is the difference in the process of these orders?
6. Rider distress regarding the recruitment drives - riders reporting lower earnings/opportunities. We would like to initiate a discussion with regards to driver numbers.
7. Account blocking due to incomplete orders.
8. Members with refugee status documents have a legal right to work; however, many are experiencing ongoing difficulties between Sterling and Uber, with both parties repeatedly referring them back and forth. Despite several attempts, they remain unable to go online and are receiving insufficient support.
9. Extremely large orders only having 1 driver and support refusing additional drivers.
10. Facial recognition checks are causing issues due to minor appearance changes or lighting differences, resulting in accounts being blocked.
11. Some members have concerns about potential illegal activity when delivering packages on uber courier, raising safety concerns and further guidance on handling such situations.
12. Members are experiencing significant delays when collecting orders from large shopping markets and fast-food chains. These delays are outside of their control and result in longer wait times.

Yours in union,
GMB NATIONAL UBER EATS REPS        GMB NATIONAL OFFICER

Posted on: 10 June 2026

Dear members,

Your safety comes first. Stay alert, trust your instincts, and avoid any situation that feels unsafe.

Please look out for one another and report any incidents of abuse, intimidation, or violence to the authorities.

Every rider deserves to be treated with dignity and respect while at work.

Stay safe. Stay united.

GMB UNION

Posted on: 21 October 2025

Dear members,

Please see below from Uber Eats management following the recent Vodafone outage:

Hi Clare and Sam,

Thank you for reaching out about the global Vodafone outage on last Monday. To reassure your members -

I can confirm that Uber Eats’ policy on failed trips would not apply to the Vodafone outage as it was a one off, and this alone would not be sufficient to action a courier.

To reduce any remaining risk, I have informed the team conducting the manual reviews to discount any failed trips on the afternoon of Monday 13th October when reviewing flagged accounts.

If you are concerned a member has been affected despite the safeguards above, please advise them to mention the Vodafone outage in their in-app Appeal.

As is standard, any deactivated courier can submit information and evidence as part of their in-app Appeal.

I can confirm that technical issues (such as this network outage) are mitigating circumstances for the relevant trips.

If any members believe that they have been impacted please contact your National Rep as soon as possible.

Yours in solidarity,

GMB National Rider Representatives & GMB National Officer

Posted on: 8 October 2025

Dear GMB members,

We share the concerns that many of you have at the inflammatory language being used to discuss asylum and migration issues.

Many GMB members feel at risk just for trying to earn a living like other members of our communities.

GMB wants to reassure members that your concerns are being reflected to the government.

We will continue to push for mature leadership and calm language from all in any discussion on these issues.

We stand in solidarity with all our members and are fully behind GMB Congress Special Report on Anti-Racism and Combatting Hate:

https://www.gmb.org.uk/assets/media/downloads/3382/anti-racism-and-combatting-hate.pdf

Yours in union,

GMB

Posted on: 15 September 2025

Dear members,

We hope that you are all well and safe at present.

We wanted to share the issues that members had raised for discussion with Uber Eats at our meeting in late September.

GMB Member Issues

· Waiting times at supermarkets – also raised at July meeting;

· McDonalds treating members/couriers poorly - also raised at July meeting

· Couriers requesting the ability to rate merchants – especially when they experience negative circumstances.

· Low pay, especially for longer distances

· Restaurant waiting time – customer delays caused by restaurants rather than couriers. Members have asked for stronger support in these instances, to help ensure couriers are not unfairly penalised.

· Support – also raised at July meeting – clearer and more useful in-app messages. Many members feel that the current system of standard replies does not always provide enough support when difficulties arise, and they would welcome improvements in this area – a similar issue was also raised at July meeting.

Your Reps will also receive updates from Uber Eats on business performance, safety and casework including:

Business

· Usual performance statistics

· Instant cashout

· Open University funding – request for GMB share with members

· Equipment campaign

Safety

· Update on Alcohol Safety [action from July meeting]

· Sexual Misconduct Education with Survivors Trust Charity

· Vehicle Theft and Robbery – supporting couriers

· E-bike Fire Safety collaboration proposal

Casework update

· Casework timings – length of [GMB item]

· Supporting couriers to avoid insurance fraud

We will update members in early October following the meeting.

Yours in union,

GMB National Officer         GMB National Reps

Posted on: 18 August 2025

Dear members,

GMB Reps are receiving an increasing number of calls from members who are noticing issues across the all the operator platforms with inaccurate GPS issues.

In some cases these are leading to both warnings and incorrect deactivations from platforms.

The issue seems to be with devices giving inaccurate geo-location data to the operators.

We are advising in the first instance that members manually check that their devices are accurately sending correct data with no time lagging. You can do this by following a journey on Google maps or the Uber app and seeing if your device is following the route correctly.

If there seem to be issues we would advise contacting the relevant operator and speaking to your mobile phone provider for guidance.

Yours in union,

GMB National Reps & GMB National Officer

Posted on: 27 June 2025

Dear members,

There have been numerous media reports on the issue of account renting/substitution this week.

GMB believes that the discussion of this issue requires calm and mature leadership, without resorting to inflammatory language or racial profiling.

We are aware that the Government is meeting industry operators shortly and we call on them all to show leadership on this issue.

GMB is also calling to be part of this conversation – we were the driving force behind the Modern Slavery Act, which seeks to protect the vulnerable, and we condemn any exploitation via account renting/substitution in the food delivery industry.

Our members have expressed their concerns about exploitation via account renting/substitution, the impact that has on everyone in the industry and the Government needs to hear their perspective on this issue.

We have also written to all the main food delivery operators to ask what plans they are putting in place to protect couriers in the event that violence occurs again in our communities.

Lastly, we are seeking to meet with the Government too to make sure that the voice of members is also heard in this important debate.

We will endeavour to keep members updated on progress.

Yours in union,

GMB National Reps & GMB National Officer

Posted on: 31 March 2025

Dear members,

We hope that you are well.

As part of our new agreement, GMB and Uber Eats recently met to discuss the minimum payments for riders.

GMB presented to Uber Eats the views of members on current rates, and also our industry view that rider earnings should be based on more than just ‘delivering more’ and reflect the challenges they face with rising costs.

Following that meeting Uber Eats have confirmed to GMB that on 1^st April they will raise their minimum payment rates as per below:

• Bicycle couriers: £12.30 per estimated hour on trip
• Motorbike couriers: £14.10
• Car couriers: £15.90

As a reminder, these are minimum offers which apply to the estimated time from when a courier accepts the trip to when they drop off the order.

GMB welcomes this news as movement in a positive direction in payments from Uber Eats, and adds greater transparency to payments within the wider industry.

Yours in union,

GMB National Officer              GMB National Uber Eats Reps

Posted on: 18 March 2025

Dear members,

Racism in any workplace is a serious health and safety issue.

In the Summer of 2024 workers were attacked by racist rioters because of their (perceived) ethnic background or faith, and the risk for global majority workers has not gone away this year.

We cannot allow this to happen again.

That’s why GMB is surveying its drivers, riders and couriers members on how the riots impacted them, so we can focus on building future solidarity, and identifying what responsibilities Platform Operators may have under the Health and Safety at Work Act 1974 to provide safe workplaces.

The evidence from this survey will also be used in a Special Report to GMB Congress 2025 on Anti-Racism.

It is vital that you complete the survey so we can stand together against racism and improve safety in all workplaces.

Please complete the survey here: https://www.gmb.org.uk/race-riots-survey

Yours in union,

GMB NATIONAL DELIVEROO, UBER AND UBER EATS REPRESENTATIVES

GMB NATIONAL OFFICER

Posted on: 28 February 2025

Dear members,

We hope that you are well.

We wanted to update you ahead of our first quarterly meeting for 2025 with Uber Eats.

Our Reps have identified from members a number of issues that we are raising with the Company, and below you can see the topics that we will be discussing next week.

We are just beginning to work with Uber Eats so following the meeting we'll share an update with members on progress, as we want to keep members as up to date as best we can as go forward.

Business update

• Statistics
• Daily facial verification check update
• Iftar dinners

Safety

• Live Safety Agent pilot updates
• Helmet campaign
• Potential future collaboration

Casework

• Historic deactivations
• Casework hygiene
• Valid but irrelevant insurance documents flagged as fraud (GMB item)
• Collaboration: avoiding insurance scams

GMB Items

• Review of pay rates
• Enhancement of support system
• False customer accusations
• Safety concerns during ID verification

Yours in Union,

GMB National Officer               GMB National Uber Eats Reps              

Posted on: 29 January 2025

Dear members,

As many of you will know, last year on Valentine’s Day many riders participated in boycotts across multiple operators to highlight concerns about earnings.

In light of this GMB has recently proposed to both Deliveroo and Uber Eats that they pay riders a bonus on Valentines’ Day to reflect the additional contribution they make to ensure that standards are met on days of particularly high importance and volume.

We hope to have a response to our proposal soon and will share with members once we receive a reply.

Yours in union,

GMB National Reps – Deliveroo and Uber Eats & GMB National Officer