Posted on: 31 March 2025

Dear members,

We hope that you are well.

As part of our new agreement, GMB and Uber Eats recently met to discuss the minimum payments for riders.

GMB presented to Uber Eats the views of members on current rates, and also our industry view that rider earnings should be based on more than just ‘delivering more’ and reflect the challenges they face with rising costs.

Following that meeting Uber Eats have confirmed to GMB that on 1^st April they will raise their minimum payment rates as per below:

• Bicycle couriers: £12.30 per estimated hour on trip
• Motorbike couriers: £14.10
• Car couriers: £15.90

As a reminder, these are minimum offers which apply to the estimated time from when a courier accepts the trip to when they drop off the order.

GMB welcomes this news as movement in a positive direction in payments from Uber Eats, and adds greater transparency to payments within the wider industry.

Yours in union,

GMB National Officer              GMB National Uber Eats Reps

Posted on: 18 March 2025

Dear members,

Racism in any workplace is a serious health and safety issue.

In the Summer of 2024 workers were attacked by racist rioters because of their (perceived) ethnic background or faith, and the risk for global majority workers has not gone away this year.

We cannot allow this to happen again.

That’s why GMB is surveying its drivers, riders and couriers members on how the riots impacted them, so we can focus on building future solidarity, and identifying what responsibilities Platform Operators may have under the Health and Safety at Work Act 1974 to provide safe workplaces.

The evidence from this survey will also be used in a Special Report to GMB Congress 2025 on Anti-Racism.

It is vital that you complete the survey so we can stand together against racism and improve safety in all workplaces.

Please complete the survey here: https://www.gmb.org.uk/race-riots-survey

Yours in union,

GMB NATIONAL DELIVEROO, UBER AND UBER EATS REPRESENTATIVES

GMB NATIONAL OFFICER

Posted on: 28 February 2025

Dear members,

We hope that you are well.

We wanted to update you ahead of our first quarterly meeting for 2025 with Uber Eats.

Our Reps have identified from members a number of issues that we are raising with the Company, and below you can see the topics that we will be discussing next week.

We are just beginning to work with Uber Eats so following the meeting we'll share an update with members on progress, as we want to keep members as up to date as best we can as go forward.

Business update

• Statistics
• Daily facial verification check update
• Iftar dinners

Safety

• Live Safety Agent pilot updates
• Helmet campaign
• Potential future collaboration

Casework

• Historic deactivations
• Casework hygiene
• Valid but irrelevant insurance documents flagged as fraud (GMB item)
• Collaboration: avoiding insurance scams

GMB Items

• Review of pay rates
• Enhancement of support system
• False customer accusations
• Safety concerns during ID verification

Yours in Union,

GMB National Officer               GMB National Uber Eats Reps              

Posted on: 29 January 2025

Dear members,

As many of you will know, last year on Valentine’s Day many riders participated in boycotts across multiple operators to highlight concerns about earnings.

In light of this GMB has recently proposed to both Deliveroo and Uber Eats that they pay riders a bonus on Valentines’ Day to reflect the additional contribution they make to ensure that standards are met on days of particularly high importance and volume.

We hope to have a response to our proposal soon and will share with members once we receive a reply.

Yours in union,

GMB National Reps – Deliveroo and Uber Eats & GMB National Officer