About the Deliveroo x GMB Respect Charter

The values contained within the Deliveroo x GMB Respect Charter are based on mutual respect and the right to be treated with dignity when operating on the Deliveroo platform.

1. Treat everyone the way in which you would like to be treated
2. Be courteous and act professionally towards each other
3. Communicate openly
4. Permit access to facilities where applicable
5. Be patient and be open to feedback
6. Work together to achieve operational excellence and reduce restaurant wait times

Partners will seek to uphold the principles of the charter by:

• Acting professionally and courteous towards riders

• Be kind and polite when speaking and interacting with riders.

• Have a suitable area for riders to pack orders such as a table where possible

• Grant riders access to facilities to wait where possible

• Allow riders to use your bathroom where possible

• Offer riders water where possible

• Proactively contribute to achieving operational excellence by:
  
  • ensuring the order is ready for the time indicated on the order receipt, so there are no delays in delivery and the order arrives on time
  • Openly communicate with riders on prep times where there may be delays
  • Ensure that the order you prepare matches the description you've provided on your menu
  • Mark any items that you don't have as 'unavailable' so orders don't have to be cancelled

Riders will seek to uphold the principles of the charter by:

• Treating everyone you interact with politely and respectfully

• Carrying food in approved thermal bags - this keeps food at a safe temperature

• Keeping your bags clean and in excellent shape

• Keeping customer data safe - never share a customer's details with anyone else or contact a customer when you're not completing an order for them

• Proactively contributing to achieving operational excellence by:
  
  
  • ensuring they arrive on time to collect orders
  • not purposely swipe through the app at the wrong time
  • Manually adjust your GPS location information
  • Taking an unreasonably long time to deliver orders